Refund & Cancellation Policy
AIToolSpecs.com provides instant, digitally-generated AI tool recommendation reports. Because these reports are generated and delivered immediately upon payment, our refund policy is built around delivery failures rather than change-of-mind returns — please read below before purchasing.
1. Free Tier
Our core chat advisor and basic recommendations are free and ungated. No payment, no refund policy applies.
2. Paid Reports (Single Report / Bundled Report+Execution Guide / Bulk Packs)
You are eligible for a full refund if:
- Payment was deducted but no report or permalink was generated or delivered to you, due to a technical failure on our end
- You were charged more than once for the same order (duplicate charge)
- The report delivered was fundamentally broken, empty, or did not correspond to what you paid for
Refund window: Report a delivery issue within 3 days of your purchase. We will investigate and, if confirmed, process your refund within 5–7 business days to your original payment method.
Refunds are not available for:
- Change of mind after a report has been successfully generated and delivered
- Dissatisfaction with tool recommendations themselves (our reports reflect our best analysis at the time of generation, based on the information you provided — see our Trust Policy for how recommendations are made)
We review all refund requests individually and reserve the right to decline requests that fall outside the intent of this policy (for example, requests made well after a report was clearly generated and used).
3. How to Request a Refund
Email support@aitoolspecs.com with your transaction ID and a brief description of the issue. See our Contact Us page for details.
4. Processing Time
Approved refunds are processed within 5–7 business days. The time for the amount to reflect in your account depends on your bank or payment method.